BYU Harold B. Lee Library

Desktop and Server Operations Dept.

Variant names

Servers and Operations

IT Operations

Operations

Support and Operations

Description

Established: 2009

Location: Provo, Utah (2009- )

Functions

Operations services all desktop computers within the library building. Personnel within this department are responsible for technical service, software and hardware management, and problem-solving for patrons and staff. Examples of services include increasing access services and information storage on the Y-Cloud (offered through OIT)

Assets and Administrative Structure

The dept. is under the direction of a manager who reports to the AUL of Library Information Technology.

Associated Units

Superior unit: Harold B. Lee Library. Library Information Technology Division (2009- )

Associated unit: Harold B. Lee Library. Digital Initiatives (2009-)

Associated unit: Harold B. Lee Library. Library Information Systems Dept. (2009-)

Associated unit: Harold B. Lee Library. Web Programming and Design (2009-)

Associated unit: Brigham Young University. Office of Information Technology (2009-)

Sources

Phone call to Bill Lund, Oct. 10, 2012: (created in 2009; variant names Servers and Operations, IT Operations, Operations, Support and Operations;)

Phone call to Brian Rennick, Oct. 10, 2012: ()

UA 1015 "Harold B. Lee Library Annual Report January 1, 2011 - December 31, 2011" Box 3, Fol. 7, p. 8 (Desktop and Server Operations Dept. official name; Y-Cloud)

Maintenance Information

Record ID: EAC-2012-00067

Creator: ARC